Jun
25
The Art and Science of Performance – On & Off the Field
Posted by realestatemadecrystalclear under Communication, For Realty Professionals, Mindset - "The Inner Game of Real Estate", Success Systems
We all perform in myriad aspects of our lives. Our performance lies in one or more of many areas: athletics, academics, social, professional and personal. Within this scope of “performance,” in actuality we are all truly in “sales” regardless of what we say we do or for what we get paid! We are all in sales! We are always selling one of four things: a product, a service, an idea or ourselves! Actually, we are always selling ourselves in the form of our thoughts, our point of view, our disdain or our concern and solicitation. Therefore, the more we learn about the art and science of performance and of sales, the better off we will be!
There are four foundations to self-presentation, that is, “sales.” These areas are: Communication, Mindset – The Inner Game, Success Systems and The Arena of Play.
1. Communication: The meaning of your communication is the message that is received regardless of what you intended to convey! It is paramount to utilize powerful “words that work” and influential word patterns (i.e. level shifts, double binds, single binds, future pacing, direct cause and effect, etc.) in order to convey meaning to create shared understanding. When you are presenting yourself, it is imperative to persuade your listener and direct the stream of thoughts, feelings and ideas to those of your choosing.
The influential direction of communication is achieved through the power of questions. By asking questions, you can guide the conversation towards the topics that you choose to discuss. There are five types of questions (tie-downs, “why,” open-ended, selling and permission questions) which when used appropriately, will enable you to out-perform your competition whenever you want… and isn’t that your ultimate goal in a competitive situation?
Another critical skill to master is your own self-talk - what you say to yourself. Have you noticed all the chatter that continually rattles around in your head? Is most of that positive, performance-enhancing ideas or detracting and negative babble? The skill of controlling and directing that self-talk at best and learning how to ignore it at least is critical to your confidence when performing and selling yourself to others and to yourself!
There are many other skills (how to elicit criteria motivation, closing theory, conversational selling and story-selling to name a few) in the area of communication which comprise this quarter of your performance foundation. The stronger and deeper your communication skills, the more powerfully you will be able to present yourself and sell yourself, your ideas, your products or your services.
2. Mindset- The Inner Game: With a Ph.D. in sport psychology, I could expound endlessly on the role your mind plays in any performance. When you ask any athlete what percentage of their performance can be attributed to their mindset, you will get answers upwards of 85%. Now, ask those same athletes what percent of their practice time they put into preparing for that inner game, and the discrepancy in that percentage will be astounding! When it is “show time,” most people will prepare their minds and get “psyched up” immediately before the game, the sales call, the presentation, the interview, etc.. Imagine the positive effect on your salesmanship and on your stress-level when you have put as much time and effort into systematically preparing your inner game as you have your outer game!
Confidence-building comprises an enormous part of your psychology when presenting yourself to others and in front of others. Your tenacity and determination and assurance go a long way in determining the outcome on and off the field that you wish to achieve.
Your sense of value is another key element in this aspect of the psychology of performance. Do you know your own value, the unique value that you bring to the situation? How are you able to differentiate yourself among your competitors? Are you able to convincingly convey your value and this differentiation to those whom you are trying to influence? This value canvas is a skill which can readily be learned, practiced and honed!
Focus and Trust are two areas which can keep an expected champion performing at the top of his game or prod an underdog to beat all the apparent odds and come from behind to win it all! Where is your focus when you are having to perform at an elite level? Have you practiced the skill of being able to control your focus and pull it back on task when your mind wanders? When you are at work are you truly working? When you are at play are you truly in the moment? Do you trust yourself at that critical moment when it is now or never?
There are many additional components relating to the psychology of sport and performance: rebounding from a loss or from an injury or from the unexpected, blueprinting your intentions for success and high performance results, visualization, identity and psychological rehabilitation following injury, attitude and faith, motivation, energy, commitment and determination, to name a few!
3. Success Systems: When you create systems in which to streamline your skills, your chances of winning greatly increase. All systems for success should possess an element of accountability and discipline. You should create systems around every element of your practice and preparation time as well as your time in front of others. Some of these areas include: pre-”game” routines, superstitions, core schedules for all the areas of your life, injury schedule, practice time, momentum technology, work-outs, health and diet, re-purposing the stress you encounter in the myriad areas of your life and responding to competitive pressure!
4. The Arena of Action: It’s showtime! You must bring it to action! You can prepare and practice and hone your skills, yet the true test comes on the field of play! This is where the excitement begins! This is where the elements intermingle and the performance becomes the “thing!” You perform and are “on the field” in many many areas daily! You must perform in athletics, academics, in your career, in your community, in your social environment and in your personal life! Most people do not give themselves credit for the qualities and values they already possess! Skill-transfer and the flexibility to change are vital to your ongoing success in achieving the results you want!
In conclusion, there most definitely is an art and science of performance and sales. At the very least, you must sell yourself on yourself daily; and so often you must sell yourself to others in terms of ideas and thoughts and products and services. Without sales, nothing around you would be in your environment! The computer with which you are reading this blog was sold to you by someone (as was the chair on which your sitting and the clothes you are wearing!) Sales and performance are, in essence, one in the same! The stronger your skills in these four foundations, the greater and more plentiful the results you will achieve in your life!
For more information on these topics or on speaking engagements, please contact Dr. Dana Lerner at Dana@CrystalClearCoaching.net.
© 2009 Dana Lerner. All rights reserved.
Time Management:The “To Do” List vs. The Schedule. Do you run your business, and your life for that matter, by an omnipresent “to do” list or do you operate from a core schedule? Before you answer that question, ask yourself do you find yourself on that “roller coaster” of production; are you consistently productive in your real estate sales business or do you find yourself running around daily “doing” a lot yet not getting a lot done? There is no right or wrong way to manage your time as long as you use your time effectively and productively based on the results you wish to achieve in your business.
The “To Do” List: How many lists do you have? How many categories (professional, personal, family, friends, to do, to go, to call, etc.?) Do you have one specific notebook or place that you write your list or do you have hundreds of sticky notes all over? When creating a new list, do you consistently re-write items from previous lists that never seem to get accomplished? Do you get satisfaction from crossing something OFF your “to do” list or even better…. when you complete an activity, do you WRITE it on your list merely so you can scratch through it!?! If you find yourself nodding your head in the affirmative to any of these questions, you are an “A-Lister!”
To navigate your journey through this real estate market, you must begin the way you do any journey! So where do you start? … Start with your vehicle - make sure you have a reliable car with all the parts in tip-top shape; next you’ll need the proper type and amount of fuel to make your trip. Get regular tune-ups to keep everything in working order throughout the trip and finally, don’t forget the map – you need to know where you’re going. With the right vehicle, all the parts tuned up, the fuel topped off and the map towards your destination… let the journey begin!
When you are navigating the course of your real estate sales journey, all of these facets must work in concert. You can build a business by helping people with their real estate needs AND get the results that you are looking for only when you have the right vehicle that is tuned up and fueled up and headed in the right direction! When leaving one location on your exciting and fulfilling journey, remember that just because you cannot see your eventual destination does not mean that it is not there. Happy trails!
THESE are the “good ole days!” The “perfect storm” is upon us NOW as far as real estate goes. Now is the time to get your clients to buy property or very shortly you will be having the “I told you so” conversation! As my coach, Dave Kohler, repeatedly says, “It is better to be ten minutes too early rather than one minute too late!”
Conclusion: This is the real estate market that your clients cannot afford to miss if they want to make a smart financial investment! As a professional and well-coached real estate agent, the ultimate key to your success is first and foremost to discover what is best for your clients today. If they are even considering making a move in the next 18 months, at least set an appointment to evaluate their options now. No agent can talk someone into making a move if they are not ready. Your value as a professional lies in your expertise in helping your prospects evaluate what is in their best interest from an overall financial perspective regarding their largest investment! With knowledge and coaching, you can easily create a marketable distinction between you and other real estate agents for the benefit of your prospects, clients, their referrals and your productive and lucrative sales career! Truly, these ARE the “Good Ole Days!”
How social do you have to be in today’s real estate market? It depends on how much business you want to do! It is time to cure your social “dis-ease” and jump in to social media networks to explode your sales business!
Want to get a lot of work done in a very short amount of time? Go on vacation! Have you ever noticed just how much business you accomplish the day or two before you leave town? Imagine how much more you could accomplish if somehow you could apply this level of industry every day. Well you can!
For high performance results… get an oil change! After-all, you are a high performance machine so you must keep your motor running smoothly! Eliminate the ineffective oil, change the filters, replenish with new oil, top off the other fluids, then lubricate, add spark and you are off to the races!
You are almost geared to hit the track! Next you must add new high performance oil, top off all the fluids and lubricate all the parts!
If you can read this, you can make more money in your real estate career!
Determining your ideal client will vastly improve your sales results in your real estate business! How would it effect your business if you only worked with customers and clients who looked to you as an authority, trusted your professional opinion, followed your guidance and told everyone they knew to use you and only you for all of their real estate needs?
Real estate is a performance sport – a full contact one at that! To win the game for yourself and your clients, it takes strong skills, mental toughness, preparation, strategy and of course… a good coach!
Real estate truly is about results: if you do not perform at your highest and best, you will be sidelined! There are people who need to buy and sell houses.. There are investors who will ammass inventory for their business. Regardless of the economy, people will continue to get married, get divorced, have babies, have grown children move out, get transferred, take in an elderly parent, take in grandchildren, etc.. “Shelter” is a fundamental need truly making your job economic-proof!
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